Monitoring and backups
Uptime and form-delivery checks so we find out the contact form broke before you do, plus backups you can actually restore — tested, not assumed.
Web Development & Systems
Website support and maintenance, with a response time in writing
A site is not finished at launch — it is just started. Support plans cover the part nobody enjoys quoting for: monitoring, backups, updates, and the small monthly improvements that stop a good site quietly becoming an old one.
The short version
“It was fine when you launched it” is not a maintenance plan.
Websites decay. Certificates expire, dependencies go out of date, a plugin stops being maintained, an image someone uploaded at 4MB drags the whole page down, and a form quietly stops sending email for three weeks before anyone notices. None of this is dramatic and all of it costs you enquiries.
The other half of support is the thing agencies don't put in the contract: being reachable. Our commitment is a reply within one business day, every time. Not a ticket number and silence — an answer from someone who knows your site.
And because we don't hold anything hostage, a support plan is a service you keep because it's useful, not because leaving is painful. Everything is in your name; you can cancel and take it all with you.
What you get
What’s in a support plan.
Performance kept honest
Core Web Vitals re-checked regularly, because a site that launched fast rarely stays fast once content starts being added.
A reply within 1 business day
Every request, every time. If something is genuinely broken and losing you money, it jumps the queue.
Small monthly improvements
An hours allowance for the changes that never justify their own quote: new pages, copy edits, a fix to something that has been annoying you.
How it runs
How support works.
Step 01
You email or WhatsApp
No portal to learn and no ticket ritual. Describe the problem the way you would to a colleague.
Step 02
We reply within a business day
With either a fix, or a straight answer about what it will take and when. You always know where it stands.
Step 03
You get a monthly summary
What was done, what we noticed, and what we think is worth doing next. One page, no jargon.
FAQ
Support questions
Do you support sites you didn’t build?
Often, yes. We'll do a short audit first so we know what we're taking on and can be honest about it — if a site is built on something abandoned or actively unsafe, we'd rather tell you that up front than take a monthly fee to keep it upright.
What counts as an emergency?
The site is down, checkout is broken, the contact form isn't delivering, or there's a security problem. Those jump the queue. A new page or a copy change is normal work and goes into the monthly allowance.
Can we cancel?
Yes, and you keep everything — the site, the code, the domain, the accounts, the backups. They were always in your name. We'd rather you stayed because the service is worth paying for than because leaving is difficult.
Where to next
Related reading and services.
Pillar
Web Development & Systems
Fast, secure websites and the business systems behind them — built to be maintained, not rebuilt every two years.
Service
Custom websites & web platforms
Service
CRM systems for small business
Reading
Why your business website feels slow in India — and the 7 fixes that actually matter
9 min read
Start here
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